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TERMS & CONDITIONS

INTRODUCTION


Welcome to the Emirates Reem Investments company P.J.S.C website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, Emirates Reem Investments company P.J.S.C and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

 

USE OF THE SITE


You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

 

USER SUBMISSIONS


Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


ORDER ACCEPTANCE AND PRICING


Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

 

TRADEMARKS AND COPYRIGHTS


All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

 

APPLICABLE LAW AND JURISDICTION


These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

 

ARBITRATION


Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

 

TERMINATION


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Emirates Reem Investments company P.J.S.C in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

 

Policy Coverage

On erc.ae, privacy issues are a high priority for us and we follow standard industry practices to maintain your personal information. We respect and are committed to protecting your privacy. This Privacy Policy covers erc.ae‘s handling of personally identifiable information that erc.ae collects when you are on the erc.ae, and when you use erc.ae services. This policy also covers erc.ae’s handling of any personally identifiable information that erc.ae‘s business partner’s share with erc.ae.

This policy does not apply to the practices of companies that erc.ae does not own or control or to people that erc.ae not employ or manage.

 

Ordering

customers can order 24/7 using any of the following methods for delivery in UAE:

 

Information collected

erc.ae collects personally identifiable information in the form of a sign-up. We may ask for your name, email address, birth date, gender, pin code, occupation, industry, personal interests etc. Once you have sent us this information and sign in to our services, you are given a unique id and are not anonymous to us anymore.

 

Use of information collected

Erc.ae uses information for two general purposes: to provide better service to you and ensure on time deliveries of your orders and to contact you about special offers and promotions.

Erc.ae may amend this policy from time to time.

We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don’t like based on traffic to those areas. We don’t track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Members may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of every newsletter.

 

Disclaimer of Warranties

All the information displayed, transmitted or carried by Emirates Reem Investments company P.J.S.C.com is protected by the copyright and other intellectual property laws. The Content is owned by Emirates Reem Investments company P.J.S.C, its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the erc.ae website and not to alter the content in any way.

Your use of erc.ae is at your own risk. This website is provided by Emirates Reem Investments company P.J.S.C on an “as is” and “as available” basis. To the full extent permissible by applicable law, cyber site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

For your convenience, erc.ae provides links to other websites which are not in our control. You acknowledge that Emirates Reem Investments company P.J.S.C does not endorse these linked Sites (even if they pop up in a frame) or any links contained in these linked Sites. In addition, Emirates Reem Investments company P.J.S.C is not responsible for any content or the privacy policies of these linked Sites or for any data collected on you at these linked sites.

 

Limitation of Liability

In no event shall Emirates Reem Investments company P.J.S.C be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from.

  • The use or the inability to use our services or access content,

  • The cost of procurement of substitute goods and services resulting from transactions entered into through or from erc.ae,

  • The unauthorized access to or alterations of your transmissions or data,

  • Improper storage and handling of Emirates Reem Investments company P.J.S.C Products and any losses sustained due to the same,

  • Statements or conduct of any third party on the service, or

  • Any other matter relating to the service, even if Emirates Reem Investments company P.J.S.C has been advised of the possibility of damages.

 

Indemnification

You agree to indemnify, defend and hold Emirates Reem Investments company P.J.S.Charmless from all claims, damages and expenses (including attorney’s fees) made by any third party arising out of your content, your use of erc.ae, your connection to erc.ae, your violation of this Agreement, our Terms of Use or our Privacy Policy, and the development, operation, maintenance, use and contents of this website.

 

Financial Transactions

If you make any financial transactions on erc.ae, including paying for products or services, you may be asked for credit card or other payment information. You agree that all information you provide is accurate, complete and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting by applicable government authorities.

 

Termination

Emirates Reem Investments company P.J.S.C reserves the right to discontinue in whole or in part any portion of erc.ae services or programs with or without notice. This discontinuation may relate to all users, certain groups of users, or to certain individual users.

 

Governing Law

This Agreement has been executed and delivered in UAE, and its interpretations, validity and performance shall be construed and enforced in accordance with the laws of UAE.

 

Price & Payment

All prices published are in United Arab Emirates Dirham AED. In case of erroneous pricing for products listed online, Emirates Reem Investments company P.J.S.C reserves the right to choose to honour or cancel the transaction. Customers will receive refunds on the amount paid, in case of cancelled transactions. All Promotions offered are subject to availability at the time of delivery and valid as long as stock lasts.

We accept payments online using Visa and Master credit/debit cards in AED.

 

Refund Policy

Refunds will be done only through the Original Mode of Payment.

 

Damaged/Defective/Wrong Product

Emirates Reem Investments company P.J.S.C shall strive to ensure that all the Products displayed are available in stock at all times. In the unforeseen event of a specific Product not being available in stock, Emirates Reem Investments company P.J.S.C shall propose a substitute Product. In case the product is defective, damaged or different from the order placed and such claim is lodged by the Customer within 15 days from the delivery, Emirates Reem Investments company P.J.S.C will replace the product or process a refund for the amount paid when the customer shares the Delivery Document and Invoice No. If you feel that a product is not meeting your expectations, please send an e-mail to: callcentre@erc.ae,  www.erc.ae with the subject line: “Complaint Delivered Product” and write your concerns to us, or call us at no. 800 37336. We will get in touch with you to get it sorted out.

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