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SHIPPING, REFUND & CANCELLATION POLICIES

SHIPPING POLICY

Delivery Policy

Emirates Reem Investments company P.J.S.C will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.

We deliver every day from 08:00AM to 05:00PM. All orders received by Emirates Reem Investments company P.J.S.C between 08:00AM to 05:00PM everyday will be processed on the spot & delivered next day. Orders received after the cut-off time will be processed in next 72 Hrs. A confirmation e-mail will be sent at the e-mail address you provided when you registered as a member. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever reason (e.g. not within the deliverable area, etc.)

All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.

At Emirates Reem Investments company P.J.S.C, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

All items on Emirates Reem Investments company P.J.S.C are available for delivery within UAE only.

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

Order Availability

Products in Emirates Reem Investments company P.J.S.C are readily available for sale as long as they are on stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.

 

Privacy and Security Policy

Emirates Reem Investments company P.J.S.C is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Emirates Reem Investments company P.J.S.C does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Emirates Reem Investments company P.J.S.C system. Emirates Reem Investments company P.J.S.C does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.

The security and privacy of your personal information is very important to Emirates Reem Investments company P.J.S.C. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.

 

Payment Card Details

When you enter your payment card details on Emirates Reem Investments company P.J.S.C order form, the information will be processed directly to the payment gateway/Bank, and encrypted using Secure Socket Layer technology (SSL). All credit/debit card details will NOT be stored in the Company’s database or servers.

For customers to confirm that they are in a secure area; all SSL capable browsers have a symbol to indicate secure mode. It is usually a closed lock image at the right of your browser’s bottom status bar. Customers can also confirm when the URL changes from ‘http’ to ‘https’ to indicate that a SSL protocol is being used to communicate with the server.

We accept payments online using Visa and Master credit/debit cards in AED.

 

 

Customer Information

Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data.

Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.

 

Refund and Return Policy

Emirates Reem Investments company P.J.S.C accepts the return of grocery items purchased through its website, only if items arrive in bad condition; damaged or leaked. Refunds for any item returned to Emirates Reem Investments company P.J.S.C will be in the form of store credit only

Returns will only be offered if the product is in its original packaging, unopened, unused and returned with the same delivery driver on the same delivery day.

No return/refund is acceptable for any product that arrives in good condition, and Emirates Reem Investments company P.J.S.C reserves the right to limit or refuse the acceptance of return of certain products at any time and for any reason.

 

User Agreement

All comments, feedback, information or materials submitted to Emirates Reem Investments company P.J.S.C through or in association with this website shall be considered non-confidential and Emirates Reem Investments company P.J.S.C’s property. By submitting such comments, information, feedback, or materials to Emirates Reem Investments company P.J.S.C, you agree to a no-charge assignment to Emirates Reem Investments company P.J.S.C of worldwide rights to use, copy, modify, display and distribute the submissions. Emirates Reem Investments company P.J.S.C may use such comments, information or materials in any way it chooses in an unrestricted basis.

© Copyright Emirates Reem Investments company P.J.S.C. 2014. All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed under the International copyright laws. All the text, graphics, design, content, and other works are the copyrighted works of Emirates Reem Investments company P.J.S.C.

 

Terms and Conditions of Use

Welcome to the corporate website of Emirates Reem Investments company P.J.S.C. Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Emirates Reem Investments company P.J.S.C may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Emirates Reem Investments company P.J.S.C website, both now and in the future. Emirates Reem Investments company P.J.S.C may at any time revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.

 

Restrictions

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Emirates Reem Investments company P.J.S.C’s products. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.

 

Ownership of Information and Materials

The information and any materials (including white papers, press releases, data sheets, product descriptions, and FAQs) available on or from this website are the copyrighted works of Emirates Reem Investments company P.J.S.C, and any unauthorized use of that information or materials may violate copyright, trademark and other laws.

Any rights not expressly granted herein are reserved.

 

Trademark Information

Emirates Reem Investments company P.J.S.C’s trademarks may be used only with written permission from Emirates Reem Investments company P.J.S.C. Emirates Reem Investments company P.J.S.C, Emirates Reem Investments company P.J.S.C, and Emirates Reem Investments company P.J.S.C are registered trademarks or trademarks of Emirates Reem Investments company P.J.S.C. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Emirates Reem Investments company P.J.S.C or any third party.

 

Links to Other Websites

As a convenience and to make the Emirates Reem Investments company P.J.S.C website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Emirates Reem Investments company P.J.S.C makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Emirates Reem Investments company P.J.S.C website is not an indication that Emirates Reem Investments company P.J.S.C endorses the third party or its site, or has any affiliation with or between Emirates Reem Investments company P.J.S.C and the third party hosting site.

Feedback Disclaimer

The Emirates Reem Investments company P.J.S.C Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Emirates Reem Investments company P.J.S.C has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Emirates Reem Investments company P.J.S.C may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Emirates Reem Investments company P.J.S.C makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Emirates Reem Investments company P.J.S.C. Neither Emirates Reem Investments company P.J.S.C, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Emirates Reem Investments company P.J.S.C’s website. Emirates Reem Investments company P.J.S.C reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND Emirates Reem Investments company P.J.S.C DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL Emirates Reem Investments company P.J.S.C BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.

 

Termination of Use

Emirates Reem Investments company P.J.S.C may, in its sole discretion, terminate or suspend your access to all or part of the Emirates Reem Investments company P.J.S.C website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.

 

Governing Law; Jurisdiction and Venue

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates exclusive of its choice of law principles. The United Arab Emirates courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.

 

General Provisions

If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Emirates Reem Investments company P.J.S.C concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Emirates Reem Investments company P.J.S.C’s Terms and Conditions, please email:info@erc.ae.

We’re located at Al Qouz Industrial Area-4, Dubai - United Arab Emirates.

REFUND & CANCELLATION POLICY

Refund And Cancellation Policy

Welcome to Erc.ae, a website owned and operated by Emirates Reem Investments company P.J.S.C

The terms and conditions stated below, along with the policies and guidelines located throughout the Erc.ae identify what you, as a user of the Erc.ae (“you” or “User”) can expect from Emirates Reem Investments company P.J.S.C, its parent, subsidiaries, and affiliates (together referred to herein as “Erc.ae“), and/or persons who provide products or services to Erc.ae customers either directly or through Erc.ae and what Erc.ae in turn expects from Users. By visiting any area on the Erc.ae, creating an account, making a purchase via the Erc.ae, posting a review or creating a profile, a User is deemed to have accepted the Terms of Use. Emirates Reem Investments company P.J.S.C may revise the “Terms of Use” at any time without notice to you. If you do not agree to be bound by these Terms of Use and to follow all applicable laws, you should leave the Erc.ae immediately.

The following terms and conditions will be deemed to have been accepted by the User on usage of the website Erc.ae. You are requested to read them carefully before you use the services of this site.

The term “user” shall refer to a person who makes use of the site. The term “Erc.ae”, “website”, “site” shall refer to www.erc.ae owned and monitored by Emirates Reem Investments company P.J.S.C

  • Policy Coverage

  • Ordering

  • Information collected

  • Use of information collected

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Financial Transactions

  • Termination

  • Governing Law

  • Price & Payment

  • Damaged/Defective/Wrong Product

 

Policy Coverage

On Erc.ae, privacy issues are a high priority for us and we follow standard industry practices to maintain your personal information. We respect and are committed to protecting your privacy. This Privacy Policy covers Erc.ae‘s handling of personally identifiable information that Erc.ae collects when you are on the Erc.ae, and when you use Erc.ae‘s services. This policy also covers Erc.ae‘s handling of any personally identifiable information that Erc.ae‘s business partner’s share with Erc.ae.

This policy does not apply to the practices of companies that Erc.ae does not own or control or to people that Erc.ae does not employ or manage.

 

Ordering

customers can order 24/7 using any of the following methods for delivery in UAE:

 

Information collected

Erc.ae collects personally identifiable information in the form of a sign-up. We may ask for your name, email address, birth date, gender, pin code, occupation, industry, personal interests etc. Once you have sent us this information and sign in to our services, you are given a unique id and are not anonymous to us anymore.

 

Use of information collected

Erc.ae uses information for two general purposes: to provide better service to you and ensure on time deliveries of your orders and to contact you about special offers and promotions.

Erc.ae may amend this policy from time to time.

We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don’t like based on traffic to those areas. We don’t track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Members may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of every newsletter.

 

Disclaimer of Warranties

All the information displayed, transmitted or carried by Erc.ae is protected by the copyright and other intellectual property laws. The Content is owned by Emirates Reem Investments company P.J.S.C, its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Erc.ae website and not to alter the content in any way.

Your use of Erc.ae is at your own risk. This website is provided by Emirates Reem Investments company P.J.S.C on an “as is” and “as available” basis. To the full extent permissible by applicable law, cyber site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

For your convenience, Erc.ae provides links to other websites which are not in our control. You acknowledge that Emirates Reem Investments company P.J.S.C does not endorse these linked Sites (even if they pop up in a frame) or any links contained in these linked Sites. In addition, Emirates Reem Investments company P.J.S.C is not responsible for any content or the privacy policies of these linked Sites or for any data collected on you at these linked sites.

 

Limitation of Liability

In no event shall Emirates Reem Investments company P.J.S.C be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from.

  • The use or the inability to use our services or access content,

  • The cost of procurement of substitute goods and services resulting from transactions entered into through or from Erc.ae,

  • The unauthorized access to or alterations of your transmissions or data,

  • Improper storage and handling of Emirates Reem Investments company P.J.S.C Products and any losses sustained due to the same,

  • Statements or conduct of any third party on the service, or

  • Any other matter relating to the service, even if Emirates Reem Investments company P.J.S.C has been advised of the possibility of damages.

 

Indemnification

You agree to indemnify, defend and hold Emirates Reem Investments company P.J.S.C harmless from all claims, damages and expenses (including attorney’s fees) made by any third party arising out of your content, your use of Erc.ae, your connection to Erc.ae, your violation of this Agreement, our Terms of Use or our Privacy Policy, and the development, operation, maintenance, use and contents of this website.

 

Financial Transactions

If you make any financial transactions on Erc.ae, including paying for products or services, you may be asked for credit card or other payment information. You agree that all information you provide is accurate, complete and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting by applicable government authorities.

 

Termination

Emirates Reem Investments company P.J.S.C reserves the right to discontinue in whole or in part any portion of Erc.ae services or programs with or without notice. This discontinuation may relate to all users, certain groups of users, or to certain individual users.

 

Governing Law

This Agreement has been executed and delivered in UAE, and its interpretations, validity and performance shall be construed and enforced in accordance with the laws of UAE.

 

Price & Payment

All prices published are in United Arab Emirates Dirham AED. In case of erroneous pricing for products listed online, Emirates Reem Investments company P.J.S.C reserves the right to choose to honour or cancel the transaction. Customers will receive refunds on the amount paid, in case of cancelled transactions. All Promotions offered are subject to availability at the time of delivery and valid as long as stock lasts.

We accept payments online using Visa and Master credit/debit cards in AED.

 

Refund Policy

Refunds will be done only through the Original Mode of Payment.

 

Damaged/Defective/Wrong Product

Emirates Reem Investments company P.J.S.C shall strive to ensure that all the Products displayed are available in stock at all times. In the unforeseen event of a specific Product not being available in stock, Emirates Reem Investments company P.J.S.C shall propose a substitute Product. In case the product is defective, damaged or different from the order placed and such claim is lodged by the Customer within 15 days from the delivery, Emirates Reem Investments company P.J.S.C will replace the product or process a refund for the amount paid when the customer shares the Delivery Document and Invoice No. If you feel that a product is not meeting your expectations, please send an e-mail to: callcenter@erc.aewith the subject line: “Complaint Delivered Product” and write your concerns to us, or call us at no. 800 37336. We will get in touch with you to get it sorted out.

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